Häufig gestellte Fragen

Hier finden Sie Antworten auf die häufigsten Fragen zu Bestellungen, Lieferungen, Zahlungen und mehr. Wenn Sie die gesuchte Antwort nicht finden können, steht Ihnen unser Kundenservice gerne zur Verfügung.

Allgemeine Fragen

Who do you supply games to?

We supply our card games to a wide range of businesses, from independent retailers and gift shops to cafés, pubs, book shops, museums, event organisers, and corporate clients. Whether you run a small boutique or manage multiple venues, we can tailor our wholesale offering to suit your needs and customer base.

Do I have to be a business to buy from Wholesale Card Games?

Our wholesale catalogue is designed primarily for business customers, but we’re always happy to help individuals looking for larger orders, custom projects, or event packages. If you’re not sure which option suits you best, contact our team, and we’ll point you in the right direction.

Could you send a sample product?

We may be able to provide sample products on a case-by-case basis. Please contact our team to discuss availability and options.

I have an idea for a game. Can I contact you?

Absolutely! We love hearing new ideas. Our custom game design service helps creators, brands, and businesses bring their concepts to life, from initial mechanics and artwork to packaging and production. Share your idea with us, and we’ll help you explore what’s possible.

Do you have a brochure available?

We have a digital catalogue that’s continually updated throughout the year as we release new titles and products. You can view it here. Be sure to check back regularly for the latest additions and new stock!

How can I learn more about your new products or offers?

The best way to stay up to date is to follow us on social media, where we share our latest game releases, wholesale offers, and event news.

You can also check our website’s news or blog section for product announcements, behind-the-scenes insights, and trade show highlights.

If you’re a retailer or stockist, we recommend contacting our team to discuss early access to new titles and exclusive wholesale opportunities.

Bestellungen & Konten

How do I place an order with Wholesale Card Games?

We like to speak with all new customers first to discuss pricing, stock availability, and suitability. Once your account is set up, you’ll be able to place repeat or new orders through your dedicated order space, or simply get in touch with a team member to arrange your next order.

Do you have minimum order quantities?

Yes, our current minimum order quantity is ¼ case (4 units). Pricing scales with order size, with discounts available up to 30-case quantities and beyond.

Do you offer discounts for large bulk orders?

Yes, our pricing is tiered, with the unit cost decreasing as order size increases.

Can I buy single games from you?

We don’t sell individual titles directly. You can purchase single games through our Amazon storefront or TikTok Shop.

Can I add to an order that I have already made?

If your order hasn’t yet been processed or shipped, we may be able to add to it. Please contact our team through the contact page, and we’ll confirm what’s possible.

How can I cancel my order?

If your order hasn’t been processed or shipped, you can request a cancellation by contacting our team. Once dispatched, cancellations aren’t possible, but we may be able to arrange a refund or return, please note this may incur a postage fee.

Do you offer a dropshipping service?

Yes, we can arrange large orders to be dropshipped directly from our manufacturer. Please contact our team before placing your order to discuss available dropshipping options.

Can I visit your facilities in person?

We don’t offer visits to our manufacturing facilities, but office visits can be arranged by contacting a member of our team in advance.

Zahlung

What payment methods do you accept?

We accept all major credit and debit cards, as well as payment by bank transfer.

Do your prices include VAT?

Yes, all our prices include VAT.

Can I sign up for a credit account?

Please contact a member of our team to discuss setting up a credit account and terms.

Lieferung & Versand

Where do you deliver wholesale card games to?

We currently deliver wholesale card games to the UK mainland and Ireland. For international shipping, please contact a member of our team to discuss options.

What courier service do you use?

We primarily use Evri for domestic shipping. For larger orders, alternative carriers can be arranged depending on pricing and suitability.

How long does delivery take?

We aim to deliver within 48 hours, though delays can occur during busy periods. Delivery times may vary depending on courier performance and factors outside our control.

Can I change my delivery address?

You can request a delivery address change before your order is processed. Once it has shipped, changes are not possible. Please contact a member of our team to discuss your options should you wish to change the delivery address.

Can I track my delivery?

Yes, tracking details are provided once your order has been dispatched.

Can I collect my order?

Yes, you can collect your order, but please contact us first to arrange a suitable time.

Are there additional fees for international orders?

Yes, international orders may incur additional shipping/import costs and handling fees.

Rücksendungen und Reklamationen

How can I get in touch with you?

You can reach our team easily through our Contact page, where you’ll find our enquiry form and email details. Whether you’d like to discuss wholesale orders, custom projects, press features, or general questions, we’d love to hear from you.

We’re always happy to offer guidance, product recommendations, or support with your order.

How do I return an item?

Get in touch with our team to report the issue. We’ll review your claim and arrange a return or replacement as needed.

How do I return multiple items?

Get in touch with our team to report the issue. We’ll review your claim and arrange a return or replacement as needed.

How do I claim for a damaged, faulty or incorrect item?

Get in touch with our team to report the issue. We’ll review your claim and arrange a return or replacement as needed.

Medien & Marketing

Can I feature your products on television?

Yes, you’re welcome to feature our products on television. Please contact us in advance if you need materials, advice, or additional information—we’ll be happy to assist.

Can I feature your products on YouTube or TikTok?

Yes, you can feature our products on YouTube or TikTok. Please contact us in advance if you need materials or support. For TikTok specifically, reach out to discuss our TikTok affiliate programme.

Can I feature your products in an article?

We’re always open to press, blog, and media features. Whether you’re covering the tabletop industry, trends in social gaming, or unique wholesale products, we’d love to collaborate. Just reach out to us via our contact page, and we can provide images, product information, or quotes for your piece.

Do you provide games for review?

We may provide products for review on a case-by-case basis. Please contact our team to discuss potential review opportunities.

Can I use the product images from your website?

Yes, you’re welcome to use product images from our website. If you need specific images or access to additional materials, please contact us and we’ll be happy to help.

Messen

How can I find out when you’re next at a trade show?

You can always find details of our upcoming trade shows and events on our website and social media channels. We regularly share updates about where we’ll be exhibiting, along with stand details and product previews.

What are the benefits of meeting with you at a trade show?

Meeting us at a trade show is a great way to see our games in action and discover new titles before they hit the shelves. You’ll have the chance to chat directly with our team, learn more about wholesale opportunities and custom projects, and even try a few rounds of our latest releases.

It’s also the perfect opportunity to discuss partnerships, branding options, and tailored game solutions for your business in person.

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